Multi-channel customer inquiry handling
Connect Enterprise WeChat, WhatsApp Business, Telegram, and email into one workspace so sales and support teams can manage structured business conversations from a unified dashboard.
Knowledge-guided AI responses
Use knowledge bases, approved messaging, and business rules to answer product questions, explain service scope, and keep responses aligned with your team standards.
Human handoff and approval
Route high-intent, complex, or sensitive cases to human staff. Teams can review conversation history, take over the thread, and continue from the same workspace.
Bilingual support coordination
Support Chinese and English workflows for international sales and cross-border support operations, with shared context for local teams.
Lead routing and follow-up readiness
Capture customer intent, prepare structured lead information, and hand qualified inquiries to the right salesperson or support owner.